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ADC provides a spectrum of online self-service tools designed to enable our customers to do business with us anytime, anywhere. These tools work hand-in-hand with ADC's enterprise business management system, ensuring Web users real-time, accurate information whenever they visit ADC.com.
ADC offers the ability for users to submit a support request quickly and easily using ADC.com. This online support request system was developed to allow customers to easily and conveniently request support from ADC's Customer Service staff for non-critical product, return and service issues.
» Support Center View
Tutorial
ADC.com offers a tool for users who need more information
about ADC products, services, or solutions. The "Ask a Question"
tool offers users the ability to receive expert information at the click
of a button. Look for the "Ask A Question button" on pages within our
online catalog.
»
Ask A Question
ADC's customers can check the price of a product and its availability
online at the click of a button. ADC.com makes sure its customers view
the most up-to-date customer-specific pricing and availability online. [Registered Users Only]
»
Check Product Pricing And Availability View
Tutorial
Customers not yet ready to buy or who need additional product information
may submit an online quote request for any product or group of products and will receive a quick response from our customer service department. Customers
may add to a quote request as they browse the catalog, or visit ADC.com
just to quickly submit a quote request for a specific item.
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Request A Quote View
Tutorial
ADC.com allows customers the ability to instantly check the status of
online or offline orders placed with ADC. Customers may also receive shipment
updates using a PDA or WAP phone or have shipment notification sent to
a designated email account or multiple accounts. [Registered Users Only]
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Get Order Status For Any ADC Order View
Tutorial
ADC.com users may also download items from ADC's online library of product
literature and technical documents in PDF form. These documents include
an up-to-date array of white papers, catalogs, and manuals.
» Download Extensive Product
Documentation
Product questions can be answered online by searching ADC.com's extensive
knowledge base. This information pool includes FAQs, installation and
configuration drawings, as well as applications solutions.
» Leverage ADC'S Comprehensive
Knowledge Base
Many of our product catalog sections include
configurators, which allow our customers to build a catalog number by
selecting desired features. This produces a catalog number that can be
added to a quote request, and often purchased on the spot.
» Configure Products
Viewing customer-specific pricing, product availability, and status of orders requires registration
and account approval. A quick, one-page registration form can be accessed
at www.adc.com by clicking on the "Log In / Register" link. The registration
is usually processed the same day, and the customer receives confirmation
by email.
»
Register With Ease View
Tutorial
Once a customer is registered, they can come back to ADC.com anytime,
login, and select "Edit Profile" to request additional services such as
purchasing by PO, and order tracking. Customers can also change their
password, address, credit card data, and other information.
»
Add Services As You Need Them
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