ADC Gold

The ADC Gold plan is designed specially for customers who cannot tolerate lengthy service interruptions. ADC Gold provides an ADC technician on-site within 24 hours from receipt of formal request. All expenses associated with restoring your ADC product to "fully functional" are included, such as parts, labor, and travel expenses. Some of the features of this option are:

• Phone support 24x7
• Advance replacements to reduce downtime
• Annual scheduled maintenance visits to customer sites
• Software updates and releases
• Training discounts
• No hardware repair charges

ADC Silver

The ADC Silver plan is designed for those choosing to take full responsibility for on-site remedial maintenance. ADC assures a proactive response to requests for assistance in diagnosing and resolving problem situations. Apart from offering a 24x7 phone support, this option also provides:

• Advance replacements to reduce downtime
• TAC complements your support staff to create a strong partnership focused on optimal support of your network
• Training discounts
• Software updates and releases
• No hardware repair charges

Software Support Plan

ADC's Software Support plan is for customers who require support for some of ADC's optional software products not covered by ADC Silver or ADC Gold. ADC provides all system software releases and documentation updates at no charge for all products covered under this agreement.

ADC Support Service plans are available dependent on the product and geographic location. For more information, please contact our Service Contracts department at 1-800-366-3891 (x73182).